You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 4 weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).
If you need to return an item, simply contact us at firstname.lastname@example.org so we can process a return request and send you a return label.
International Orders and Returns
There will be no returns accepted for international orders. Additionally, because a shipping forwarder is used for international orders, shipping times may vary and change, as the transit time is longer and is shipping from inventory located in the United States. Shipping/delivery time is never guaranteed on International orders.*
*Please also consider transit time from our warehouse to our shipping forwarder (2–3 business days).
Same-day shipping only applies to orders placed in the United States.
Are the packages insured?
By default, all international shipments are insured. We insure for loss of delivery, damages during transit, and shortfalls (such as if some items are missing). We will need some proof (usually a photo) from the consignee to file a claim. We settle all claims 45 days after the shipment was dispatched. We have to wait for 30 days to make sure that the delivery is not misrouted.
Here at Promise Epoxy, it is our goal to provide customers with the fastest and most affordable shipping methods possible. To better understand how shipping works, please take a look at our shipping process below.
“Any Orders Received On A Business Day At Or Before 4:00 PM (EST) Will Ship Out Same Business Day” (All orders shipping to a United States address)
“Any Orders Received After 04:00 PM (EST) Will Ship Out the Following Business Day”
Let's take a look at some examples. Keep in mind that all orders need to be in stock and no payment, fraud, or address holds must be placed on your order for these examples to be true. Issues regarding your order can delay shipping times. We do our best to correct any of these issues for you. Always double check your shipping and billing address before completing your order at checkout. We will notify you of an error if it affects your order's shipping times.
Example 1 - If you place an order on a Monday at 3:30 PM, then it will ship out on that same Monday.
Example 2 - If you place your order on Friday at 5:30 PM, then it will ship out on the following Monday.
Example 3 - If you place any order on Saturday or Sunday at any time, they will ship out the following Monday.
Customer Service Hours of Operation
Monday – Friday
9 AM – 5 PM Eastern Time
Holidays will affect handling time. Promise Epoxy recognizes all holidays that our shipping carriers recognize. For more information, please check the shipping carrier website for the holiday schedule.
Shipping time is dependent on what item was purchased, how heavy the order is, and how far away you live from our shipping facilities.
If you choose any of our free shipping methods, then we will ship the order out as economically as possible based on these US carriers: FedEx. We do not allow our customers to specify which carrier we use. If you desire, you can select from multiple shipping methods at the checkout section. Shipping fees will be charged accordingly.
We are proud that we can offer our customers a free shipping option that saves them money. Typically, this free shipping method takes about 2–3 business days, but can sometimes be longer by up to 5 business days. For accurate delivery estimates, please see our delivery calculator on the product page: www.promiseepoxy.com/tabletop.
**All orders under $45 receive 2-day shipping, anywhere in the USA!
If you have any questions regarding shipping or handling, please feel free to contact us here.